General Enquiries

Are SunnyBay Parks residential?

No. SunnyBay Holiday Parks are for holiday use only. All owners must have and provide proof of a primary residential address in the UK.

Are pets allowed?

Yes. Pets are welcome at all SunnyBay parks. A maximum of 2 dogs are permitted per unit, and they must be kept on leads and cleaned up after.

Do you offer finance?

Yes. Finance options are available and assessed on an individual basis.

How do I book a holiday stay?

Bookings can be made via Hoseasons or by contacting the park directly.

What time is check in and check out?

Check in: 4:00pm. Check out: 10:00am. Early check-in or late check-out may be available at an additional cost, depending on the park.

Do you allow subletting?

Yes, subletting is allowed in selected parks. Conditions may vary — please check with the sales or management team.

Can I part-exchange my caravan or lodge?

Yes. SunnyBay accepts part-exchanges on selected units, subject to inspection and approval.

Are decking and sheds allowed?

Yes. Decking is permitted with approved contractors. Sheds are allowed at SunnyBay Dunes (maximum size 8ft x 6ft).

Ownership and Site Rules

Can I live in my caravan full-time?

No. SunnyBay Holiday Parks are for holiday use only. Permanent residence is not permitted.

Is the park open all year round or seasonal?

Most SunnyBay parks operate for 10–12 months of the year, depending on the location and local planning regulations.

How long does my holiday home have on its site licence or age limit?

New holiday homes usually have a 15–20 year site licence. Pre-owned units may have fewer years remaining depending on age and condition.

Are there any park rules I should know about?

Yes. Each park has its own site rules covering speed limits, quiet hours, pets, maintenance standards, and safety. These are provided before purchase.

Can I upgrade my caravan later?

Yes, owners can upgrade or part-exchange their caravan at any time, subject to park approval.

Can I sell my caravan and what fees would I have to pay?

Yes. Owners can sell privately or through the park. A small commission or administration fee may apply.

Can I have a veranda or decking installed?

Yes, decking is allowed with prior approval and must be installed by an authorised contractor.

What’s included in the holiday home when I buy it?

All holiday homes are fully sited, connected, and ready for use, including fixtures, fittings, and standard furnishings unless otherwise stated.

Are there any hidden fees such as maintenance or security costs?

No. All fees are clearly outlined in your annual site agreement. Site fees typically cover maintenance, landscaping, and security.

What are the site fees and what do they cover?

Site fees vary between parks and pitch types. They usually cover ground rent, landscaping, communal area maintenance, waste disposal, and use of facilities.

Selling, Subletting and Letting

Can I rent my holiday home out when I’m not using it?

Yes, most SunnyBay parks allow subletting provided it meets park safety and compliance standards.

Is there a company or team who can manage holiday lettings for me?

Yes. The park can recommend approved letting partners who handle bookings, guest communication, cleaning, and check-ins.

If I rent it out, what’s the demand for holiday bookings in this area?

Demand varies by park and season. Coastal and lakeside locations typically see strong bookings during spring and summer.

Maintenance and Services

What kind of park maintenance is provided?

SunnyBay maintains all communal areas, roads, landscaping, and general site facilities.

Is there off-season care or winterisation available?

Yes. Owners can request a winter drain-down and off-season inspection service to protect their caravan during colder months.

Are there future development or upgrade plans for the park?

Occasionally, improvements or upgrades are planned to enhance facilities. These are communicated directly to owners.

How are repairs or maintenance requests handled?

Owners can log a maintenance request via the park reception or online form. The maintenance team will schedule assistance promptly.

Utilities and Insurance

Is caravan insurance required and can you recommend a provider?

Yes, all owners must hold valid caravan insurance. SunnyBay can recommend trusted insurers, or owners may use their own.

Is there internet or WiFi available on the park?

Yes. Most parks offer WiFi in communal areas, and some pitches have optional private connections.

Do you have any preferred or approved internet providers?

Yes. Certain approved providers are available for installation depending on the park’s infrastructure.

Are gas and electricity metered, and how are they billed?

Electricity is billed via smart or quarterly meters. Gas is supplied via bottled or metered systems depending on the park.

Lifestyle and Location

What’s the atmosphere of the park like?

SunnyBay parks are friendly and relaxed, offering a balance between family-friendly fun and peaceful escapes.

Are there any restaurants, shops, or local attractions nearby?

Yes, all parks are close to local amenities, restaurants, and nearby attractions such as beaches, walks, and family activities.

How accessible is the park (roads, public transport, local amenities)?

Each park is easily accessible by car and close to main roads or public transport links. Directions and parking information are provided with each booking.

What’s the local area like?

SunnyBay parks are located in scenic coastal and countryside settings. Each area offers a range of leisure options, from local pubs and shops to outdoor activities and family attractions.

Park Locations

SunnyBay Coastal Holiday Park (Devon)

• Sales Manager: Sarah Jennings
• Telephone: 07476 123456
• Overview: Located on Devon’s south coastline near sandy beaches and a vibrant seaside town. Perfect for families and couples seeking relaxation with on-site facilities.
• Site Fees: £5,250 – £6,000 per year
• Season: 11 months (March–January)
• Facilities: Heated indoor pool, Driftwood Bar & Grill, kids’ play area, shop, laundrette
• Holiday Booking: Hoseasons
• Check-In: 4:00pm | Check-Out: 10:00am

SunnyBay Lakeside Holiday Park (Cumbria)

• Sales Manager: Michael Fraser
• Telephone: 07513 987654
• Overview: A peaceful lakeside park offering water sports, fishing, and walking trails. Ideal for nature lovers and families.
• Site Fees: £4,200 – £5,500 per year
• Season: 12 months
• Facilities: Watersports centre, café-bar, fishing jetty, play area, EV charging
• Holiday Booking: Hoseasons
• Check-In: 4:00pm | Check-Out: 10:00am

SunnyBay Dunes Holiday Park (Norfolk)

• Sales Manager: Rebecca Cole
• Telephone: 07930 246810
• Overview: Coastal retreat surrounded by sandy beaches and local attractions, with excellent leisure facilities and entertainment.
• Site Fees: £4,800 – £6,200 per year
• Season: 12 months
• Facilities: Indoor pool, clubhouse, adventure playground, shop, laundrette
• Holiday Booking: Hoseasons
• Check-In: 4:00pm | Check-Out: 10:00am

Emergency Contacts (All Parks)

Reception: 01234 567890
Out of Hours: 07777 123456