1. Who We Are

ParkSync is a UK-based software platform that helps holiday and caravan park operators manage their sales, bookings, communication, and maintenance in one place.

Our company address is:
ParkSync
26 Ida Road, Skegness, PE25 2AR
Email: hello@parksync.co.uk
Phone: 0800 800 800

2. What This Policy Covers

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website or interact with our services.

By using this site, you agree to the terms of this policy.

3. The Information We Collect

We may collect and process the following data:

• Personal Information: Name, email address, phone number, and company name (if provided)
• Technical Information: IP address, browser type, operating system, referral source, time zone, and device information
• Usage Information: Pages visited, time spent on the site, form submissions, and interactions with our chatbot or live chat tools
• Marketing Preferences: If you subscribe to updates, we store your consent preferences and email engagement data (opens, clicks)

4. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and demo requests
• Provide customer support
• Improve the website’s functionality and user experience
• Send marketing communications (only if you’ve opted in)
• Monitor website performance and prevent misuse
• Comply with legal obligations

We do not sell your data to third parties.

5. Legal Basis for Processing

We only process your data when we have a legal basis to do so, including:

• Consent: You’ve given us permission to contact you
• Contract: You’ve requested services or a demo
• Legitimate Interests: We need to operate and improve our business
• Legal Obligation: We may be required to retain certain data by law

6. Data Retention

We retain personal data for as long as necessary:

• To fulfil the purpose it was collected for
• To comply with legal, accounting, or reporting obligations
• Or until you request deletion (see Section 9)

7. Cookies

Our site uses cookies to improve your browsing experience and track website performance. You can control cookie settings through your browser.

See our Cookie Policy for full details.

8. Third-Party Services

We may share your data with trusted service providers (such as CRM, email, or analytics tools) who help us deliver our services. These providers are required to keep your data secure and not use it for their own purposes.

Examples may include:

• Google Analytics
• Contact Fusion CRM
• Email marketing platforms (e.g. Mailgun, SendGrid)

9. Your Data Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• File a complaint with the ICO (ico.org.uk)

To exercise your rights, contact hello@parksync.co.uk.

10. How We Protect Your Data

We use industry-standard security practices to keep your data safe, including:

• SSL encryption
• Secure cloud-based storage
• Access controls
• Routine data reviews

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

Email: hello@parksync.co.uk
Phone: 0800 800 800